Samples

Samples are delivered in 2-5 working days depending on quantity ordered. Small sample orders are delivered via Royal Mail, larger sample orders are delivered via DPD.

Full Orders

As standard our delivery charges are set at £40.00 for all orders under 15m2. The delivery offered is a 3-10 working day delivery for all of our products. WE ALSO OFFER FREE DELIVERY ON ORDERS OVER 15M2 This delivery service applies to UK MAINLAND ONLY.
Our standard delivery service is a 3-10 working day delivery. Brick Tiles are actually delivered within 3 Working days and brick slips up to 10 working days This applied to all full orders.

Full orders are sent via the pallet network system. they are delivered on wooden pallets (that are yours to keep) by a skilled and dedicated driver. All of the drivers use a "Tail-Lift" this means they can safely unload your delivery to the kerb side. Deliveries are made in Large lorries for any delivery restrictions you must notify us to allow us to make arrangements. Failed deliveries will be chargeable.
Our deliveries are regularly delivered within this time frame however, some times orders are delayed due to courier issues, and events beyond our control i.e traffic, mechanical issues etc.. We always advise to allow up to 10 working days on all orders. Any deliveries that surpass 10 working days we will refund the full shipping costs if applicable!

DO NOT BOOK A TRADESMAN IN UNTILL YOUR GOODS ARE RECEIVED AND INSPECTED

The standard delivery does not include non-working days such as Saturday, Sunday and Bank Holidays.
We currently do not deliver to Islands surrounding the United Kingdom.
Delivery outside the mainland UK may be arranged by prior agreement. You will be notified of the amount of the charge for this service and will at that point have to make a decision whether you wish to proceed wth your order.
We strongly advise reading our full delivery terms and conditions by clicking here

All Of Orders Are Sent Directly Form The Manufacturers Across The Counrty.

Refund policy
RETURNS

----

We Like to keep our returns policy very simple and easy therefore. Returns for unwanted items are not accepted for BRICK SLIPS these are made to order and therefore can not be returned - this is in line with you Consumer Cancelation Rights which excludes hand made/bespoke products so no returns are applicable for Brick Slips.

For Brick Tiles you are entitled to a return within 14 days of your delivery. There will be a 30% re-stocking charge. For further details, please see below.



Consumer Cancellation Right

If you’re ordering Products from us as a consumer, you have a statutory right to cancel any online or telephone orders (excluding orders for brick slips, brick slips are all hand made or hand cut to order and come directly from factory. These can not be returned. Therefore please base your purchases on samples. We promote ordering samples before placing a full order. For Brick Tiles This is your Consumer Cancellation Right and it applies in addition to any other rights set out under these Terms and 30% of the order total will be deducted from your refund.

How to exercise your Consumer Cancellation Right

To exercise your Consumer Cancellation Right, you must contact us at any time before the Products are dispatched or within 14 days of delivery, starting on the day after your delivery is made. If your order is delivered in multiple shipments, the 14 day period starts from the day of your last delivery. If we receive your cancellation notice outside these timeframes, your Consumer Cancellation Right will not apply. Please also note that if you exercise your Consumer Cancellation Right after the Products have been ordered, you’ll be responsible for returning the Products to us at your own cost and within 14 days of cancelling your order. We may organise return postage if requested the cost of which will be deducted from your refund in addition to the 30% restocking charge.

How to return Products that have already been delivered to you when you’ve exercised your Consumer Cancellation Right

You can return Products by contacting us by email on support@mybrickwall.co.uk simply, send us an email with your order number and name and reason for cancellation. We will then contact you with your returns reference number and return address (based on your location we will always try and arrange for these to be returned to your most local returns warehouse. If you would like us to arrange collection, please let us know and we will out our discretion see if we can do this.

Your refund when you exercise your Consumer Cancellation Right

We’ll refund your returned Products as soon as possible minus the 30% restocking fee and no later than 14 days after receiving them back. The refund will be made to the debit or credit card you used to pay for the Products. Please note that we have the right to reduce the amount of your refund to reflect any decrease in the Products’ value that has resulted from the manner in which you’ve handled them. It is important that these are placed on the same pallet you was sent and secured down to the pallet any damage in transporting your return will be at your liability so ensure you have the items insured with your courier,

Other cancellations/returns

Unless you have a consumer cancellation right or faulty/defective product any cancellations/returns and refunds are at our discretion. To enquire about cancellations and returns, please email support@mybrickwall.co.uk with your order number, postcode and phone number. If we do accept a return of the Products, they must be returned in their original condition within 14 days of the date of agreeing to accept a return which must be within the 14 day period of ordering. You’ll be responsible for returning the Products to us at your own cost and we may deduct a restocking charge from the amount of your refund.

Multi-Orders - We always advise ordering the full amount you require at once this is to prevent different batches of the same product being sent out. Our tiles are made in batches and each batch is unique for orders placed on separate dates you may receive different batches. My Brick Wall Limited hold no liability if an order has been placed and the batch is not the same as the first order placed.


Our damage policy lasts 7 days. If 7 days have gone by since your delivery, unfortunately we can not offer you a refund or exchange on faulty products.

This excludes samples. None of our samples are refundable/exchangeable as, they are for visual guidance only and not for installation. However all samples are automatically refunded if, the customer goes on to order the full product.

Business Customers

Under The Consumer Protection Regulations our terms are outlined below for business customers.

By definition a business customer is a customer who has ordered either, under a business name, on behalf of a business or to a business premises.

Our business customers will be entitled to the same exchange policy for damaged, defective or, misdescribed items (bare in mind variations set out in terms and conditions and samples are advised) This means for any damages we will out our expense arrange for these to be exchanged.

We offer a no return policy on orders placed by business customers, we will not accept returns for unwanted items. We do allow cancellations within 24 hours of placing the order. After 24 hours products will go in to cutting/manufacturing and can not be cancelled.

Brick Slips are very easy to install and are done in much the same manor as tiling.To fin out more hea over to our blog!

To calculate the area, simply measure the area. For example for a flat wall in your living room, measure the height in meters and the width in meters. Once you have these two measurements you will then multiply them together and this will give you your total Square Meterage. Our Brick Slips are sold per 0.5m2 box so for every 1 Square Meter on your measurement that will be two boxes. For more help just get in touch.

Yes we do offer trade discount on orders of 50 boxes or more.